Terms of Service

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Last Updated: June 18th, 2025

Introduction

These Terms of Service (“Agreement”) govern the provision of managed hosting and WordPress-related services (“Services”) provided by Western Mass Hosting (“Provider”, “we”, “us”) to the client (“Client”, “you”). By engaging our Services, you agree to be bound by these Terms.

Service Offerings

Managed Hosting Services

Our managed hosting solution provides secure, optimized infrastructure on AWS Lightsail, including: server provisioning, security hardening, resource monitoring, and automated backups. We maintain network availability and perform essential maintenance to ensure optimal hosting performance.

WordPress Maintenance Services

For clients electing WordPress maintenance, we provide:

  • Scheduled core, plugin, and theme updates with pre-update compatibility testing
  • Security patching and vulnerability monitoring
  • Uptime monitoring with emergency response
  • Extended offsite backups

This service requires all components to be properly licensed and excludes custom-coded solutions not available through official repositories.

Web Development Services

Custom development work including web design, custom CMS, WordPress theme/plugin customization, migrations, and performance optimization requires a separate Statement of Work. All deliverables remain Client property upon full payment, while Provider retains rights to reusable code components.

Client Obligations

You warrant that all content complies with applicable laws and third-party licenses. You must maintain valid licenses for all software components and promptly provide access credentials for maintenance purposes. Any interference with our management protocols, including manual updates during maintenance windows, voids performance guarantees.

Payment Terms

Fees are payable in advance per the executed service agreement. Managed hosting commitments require 30-day written notice for cancellation, with no prorated refunds. Annual and quarterly contracts require payment of the full term if terminated early. WordPress maintenance and development services are billed separately from hosting fees.

Termination

Either party may terminate for material breach with 30-day cure notice, except for payment defaults or security incidents warranting immediate suspension. Upon termination, we will provide a 30-day window to retrieve data from our backup systems before permanent deletion.

Data Protection

Backup Policy

Automated backups are retained for 14 calendar days. Clients are responsible for maintaining their own archival copies. Backup restoration requests may incur professional service fees.

GDPR Compliance

Where processing EU personal data, we act as Data Processor under Article 28 GDPR. Our subprocessor (AWS) maintains SOC 2 and ISO 27001 compliance. Data subject requests should be forwarded to our Data Protection Officer at info@westernmasshosting.com. We implement appropriate technical measures including encryption and access controls, and will notify you of any breaches impacting your data within 72 hours of confirmation.

Limitations of Liability

Our aggregate liability is limited to fees paid during the 12 months preceding the claim. We exclude liability for: (i) third-party service failures; (ii) damages arising from Client’s failure to implement recommended security measures; or (iii) data loss occurring more than 30 days post-termination.

General Provisions

This Agreement constitutes the entire understanding between parties and supersedes all prior agreements. Amendments require written consent. The Agreement shall be governed by the laws of the Commonwealth of Massachusetts, with exclusive venue in Hampden County.

Contact Information

Notices should be addressed to:
Western Mass Hosting
22 Orlando St.
Feeding Hills, MA 01030
info@westernmasshosting.com
+1 405.757.HOST

VIOLATION OF ANY SECTION OF THE TOS IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF YOUR SERVICES.

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AWS EC2 cloud instances; performant, scalable and redundant.

Full-Cycle Expertise

End-to-end ownership -- from initial architecture to ongoing governance.

Secure & Performant

Enterprise-grade performance, security, and reliability.

Compliance Adherence

GDPR, HIPAA, and PCI-DSS alignment where required.

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Terms of Service

Last Updated: June 18th, 2025

Introduction

These Terms of Service (“Agreement”) govern the provision of managed hosting and WordPress-related services (“Services”) provided by Western Mass Hosting (“Provider”, “we”, “us”) to the client (“Client”, “you”). By engaging our Services, you agree to be bound by these Terms.

Service Offerings

Managed Hosting Services

Our managed hosting solution provides secure, optimized infrastructure on AWS Lightsail, including: server provisioning, security hardening, resource monitoring, and automated backups. We maintain network availability and perform essential maintenance to ensure optimal hosting performance.

WordPress Maintenance Services

For clients electing WordPress maintenance, we provide:

  • Scheduled core, plugin, and theme updates with pre-update compatibility testing

  • Security patching and vulnerability monitoring

  • Uptime monitoring with emergency response

  • Extended offsite backups

This service requires all components to be properly licensed and excludes custom-coded solutions not available through official repositories.

Web Development Services

Custom development work including web design, custom CMS, WordPress theme/plugin customization, migrations, and performance optimization requires a separate Statement of Work. All deliverables remain Client property upon full payment, while Provider retains rights to reusable code components.

Client Obligations

You warrant that all content complies with applicable laws and third-party licenses. You must maintain valid licenses for all software components and promptly provide access credentials for maintenance purposes. Any interference with our management protocols, including manual updates during maintenance windows, voids performance guarantees.

Payment Terms

Fees are payable in advance per the executed service agreement. Managed hosting commitments require 30-day written notice for cancellation, with no prorated refunds. Annual and quarterly contracts require payment of the full term if terminated early. WordPress maintenance and development services are billed separately from hosting fees.

Termination

Either party may terminate for material breach with 30-day cure notice, except for payment defaults or security incidents warranting immediate suspension. Upon termination, we will provide a 30-day window to retrieve data from our backup systems before permanent deletion.

Data Protection

Backup Policy

Automated backups are retained for 14 calendar days. Clients are responsible for maintaining their own archival copies. Backup restoration requests may incur professional service fees.

GDPR Compliance

Where processing EU personal data, we act as Data Processor under Article 28 GDPR. Our subprocessor (AWS) maintains SOC 2 and ISO 27001 compliance. Data subject requests should be forwarded to our Data Protection Officer at info@westernmasshosting.com. We implement appropriate technical measures including encryption and access controls, and will notify you of any breaches impacting your data within 72 hours of confirmation.

Limitations of Liability

Our aggregate liability is limited to fees paid during the 12 months preceding the claim. We exclude liability for: (i) third-party service failures; (ii) damages arising from Client’s failure to implement recommended security measures; or (iii) data loss occurring more than 30 days post-termination.

General Provisions

This Agreement constitutes the entire understanding between parties and supersedes all prior agreements. Amendments require written consent. The Agreement shall be governed by the laws of the Commonwealth of Massachusetts, with exclusive venue in Hampden County.

Contact Information

Notices should be addressed to:
Western Mass Hosting
22 Orlando St.
Feeding Hills, MA 01030
info@westernmasshosting.com
+1 405.757.HOST

VIOLATION OF ANY SECTION OF THE TOS IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF YOUR SERVICES.

Our Privacy Policy

Last Updated: June 18th, 2025

Introduction

Western Mass Hosting (“we,” “our,” or “us”) respects the privacy of all individuals and organizations that interact with our services. This Privacy Policy establishes our practices regarding the collection, use, disclosure, and protection of personal information for visitors to our website and clients utilizing our managed hosting and WordPress services. By accessing our website or engaging our services, you acknowledge that you have read and understood this policy in its entirety.

Scope and Applicability

This Privacy Policy governs our handling of information collected through our corporate website and in the course of providing managed hosting, WordPress maintenance, and development services. In accordance with global privacy regulations, we serve as a Data Controller for information related to our business operations and client relationships. When processing data on behalf of our clients through hosted services, we act as a Data Processor under applicable data protection laws.

Information We Collect

We collect various categories of information necessary to provide and improve our services. This includes personal contact and payment details provided during account registration, technical information such as IP addresses and device characteristics for security purposes, and records of communications through support channels. For clients utilizing our hosting services, we may process end-user data stored within client websites, though we do not control or monitor the collection practices of such data.

Purpose and Legal Basis for Processing

We process personal information only when we have proper justification under applicable laws. The primary legal bases for our processing activities include the necessity to fulfill contractual obligations to our clients, our legitimate business interests in maintaining and improving our services, and in limited cases, explicit consent for specific marketing communications. We maintain detailed records of processing activities to demonstrate compliance with legal requirements.

Use of Collected Information

The information we collect serves multiple business purposes. Primarily, we use this data to deliver and maintain reliable hosting services, including server provisioning, performance monitoring, and technical support. We also utilize information for business operations such as billing, customer relationship management, and service improvement initiatives. Security represents another critical use case, where we analyze data to detect and prevent fraudulent activity or unauthorized access to our systems.

Data Sharing and Third-Party Disclosures

We engage with carefully selected third-party service providers to support our operations, including cloud infrastructure providers, payment processors, and customer support platforms. These relationships are governed by strict contractual agreements that mandate appropriate data protection measures. We may disclose information when legally required to comply with court orders, government requests, or to protect our legal rights and the security of our services.

International Data Transfers

As a global service provider, we may transfer and process data in various locations worldwide. When transferring personal data originating from the European Economic Area or other regulated jurisdictions, we implement appropriate safeguards such as Standard Contractual Clauses and rely on adequacy decisions where applicable. Our subprocessors, including AWS Lightsail, maintain robust compliance certifications to ensure the protection of transferred data.

Data Retention Practices

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Client account information is typically maintained for five years following service termination to comply with legal and financial reporting obligations. Backup data associated with hosting services is automatically purged after thirty days, as specified in our Terms of Service. For data processed on behalf of clients, retention periods are determined by the respective client’s policies and instructions.

Security Measures

We implement comprehensive technical and organizational security measures to protect personal information against unauthorized access, alteration, or destruction. Our security program includes network encryption protocols, regular vulnerability assessments, strict access controls, and employee training on data protection best practices. We maintain incident response procedures to address potential security breaches and will notify affected parties where required by law.

Individual Rights

Individuals whose personal data we process may exercise certain rights under applicable privacy laws. These rights may include requesting access to their information, seeking correction of inaccurate data, requesting deletion under specific circumstances, and objecting to particular processing activities. We have established procedures to handle such requests in accordance with legal requirements, typically responding within thirty days of receipt. Requests should be submitted to our designated Data Protection Officer through the contact information provided in this policy.

Cookies and Tracking Technologies

Our website employs various technologies to enhance user experience and analyze site performance. Essential cookies are used for basic functionality and security purposes, while analytics cookies help us understand how visitors interact with our site. Marketing cookies are only deployed with explicit user consent. Visitors can manage cookie preferences through their browser settings or our cookie consent tool.

Policy Updates and Notifications

We periodically review and update this Privacy Policy to reflect changes in our practices or legal obligations. Material changes will be communicated to affected clients through email notifications at least thirty days prior to implementation. Continued use of our services following such notifications constitutes acceptance of the revised policy.

Contact Information

For questions or concerns regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at info@westernmasshosting.com or by mail at:

Western Mass Hosting
22 Orlando. St.,
Feeding Hills, MA 01030.

We take all privacy-related inquiries seriously and will respond promptly to legitimate requests. For clients with specific data processing agreements, please reference your contract for any additional terms that may apply to our handling of your data.