We provide High-Performance Secure Web Hosting backed by 20 years of infrastructure expertise — optimized for speed, scalability, and ironclad security. Whether you need lightweight shared hosting or robust enterprise solutions, we leverage Debian and Windows environments to deliver uptime you can trust.
Our Strategic WordPress Development & Design and In-Depth Maintenance & Security services take the guesswork out of growth. From custom-coded features to automated updates, malware scanning, and performance audits, we ensure your WordPress site isn’t just functional, but future-proof.
Smart, scalable, and secure. Our strategic WordPress development & design crafts high-performance sites tailored to your business goals. From UX-optimized layouts to conversion driven features – we build to grow.
In-depth WordPress Maintenance & Security
Proactive protection, seamless performance. Our full WordPress maintenance & security covers updates, backups, malware scans, and 24/7 monitoring keeping your site fast, secure, and worry-free.
AWS Cloud Architecture
AWS EC2 cloud instances; performant, scalable and redundant.
Full-Cycle Expertise
End-to-end ownership -- from initial architecture to ongoing governance.
Secure & Performant
Enterprise-grade performance, security, and reliability.
Compliance Adherence
GDPR, HIPAA, and PCI-DSS alignment where required.
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Expert Services Tailored to Your Needs
We provide High-Performance Secure Web Hosting backed by 20 years of infrastructure expertise — optimized for speed, scalability, and ironclad security. Whether you need lightweight shared hosting or robust enterprise solutions, we leverage Debian and Windows environments to deliver uptime you can trust.
Our Strategic WordPress Development & Design and In-Depth Maintenance & Security services take the guesswork out of growth. From custom-coded features to automated updates, malware scanning, and performance audits, we ensure your WordPress site isn’t just functional, but future-proof.
Smart, scalable, and secure. Our strategic WordPress development & design crafts high-performance sites tailored to your business goals. From UX-optimized layouts to conversion driven features – we build to grow.
In-depth WordPress Maintenance & Security
Proactive protection, seamless performance. Our full WordPress maintenance & security covers updates, backups, malware scans, and 24/7 monitoring keeping your site fast, secure, and worry-free.
Our Privacy Policy
Last Updated: June 18th, 2025
Introduction
Western Mass Hosting (“we,” “our,” or “us”) respects the privacy of all individuals and organizations that interact with our services. This Privacy Policy establishes our practices regarding the collection, use, disclosure, and protection of personal information for visitors to our website and clients utilizing our managed hosting and WordPress services. By accessing our website or engaging our services, you acknowledge that you have read and understood this policy in its entirety.
Scope and Applicability
This Privacy Policy governs our handling of information collected through our corporate website and in the course of providing managed hosting, WordPress maintenance, and development services. In accordance with global privacy regulations, we serve as a Data Controller for information related to our business operations and client relationships. When processing data on behalf of our clients through hosted services, we act as a Data Processor under applicable data protection laws.
Information We Collect
We collect various categories of information necessary to provide and improve our services. This includes personal contact and payment details provided during account registration, technical information such as IP addresses and device characteristics for security purposes, and records of communications through support channels. For clients utilizing our hosting services, we may process end-user data stored within client websites, though we do not control or monitor the collection practices of such data.
Purpose and Legal Basis for Processing
We process personal information only when we have proper justification under applicable laws. The primary legal bases for our processing activities include the necessity to fulfill contractual obligations to our clients, our legitimate business interests in maintaining and improving our services, and in limited cases, explicit consent for specific marketing communications. We maintain detailed records of processing activities to demonstrate compliance with legal requirements.
Use of Collected Information
The information we collect serves multiple business purposes. Primarily, we use this data to deliver and maintain reliable hosting services, including server provisioning, performance monitoring, and technical support. We also utilize information for business operations such as billing, customer relationship management, and service improvement initiatives. Security represents another critical use case, where we analyze data to detect and prevent fraudulent activity or unauthorized access to our systems.
Data Sharing and Third-Party Disclosures
We engage with carefully selected third-party service providers to support our operations, including cloud infrastructure providers, payment processors, and customer support platforms. These relationships are governed by strict contractual agreements that mandate appropriate data protection measures. We may disclose information when legally required to comply with court orders, government requests, or to protect our legal rights and the security of our services.
International Data Transfers
As a global service provider, we may transfer and process data in various locations worldwide. When transferring personal data originating from the European Economic Area or other regulated jurisdictions, we implement appropriate safeguards such as Standard Contractual Clauses and rely on adequacy decisions where applicable. Our subprocessors, including AWS Lightsail, maintain robust compliance certifications to ensure the protection of transferred data.
Data Retention Practices
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Client account information is typically maintained for five years following service termination to comply with legal and financial reporting obligations. Backup data associated with hosting services is automatically purged after thirty days, as specified in our Terms of Service. For data processed on behalf of clients, retention periods are determined by the respective client’s policies and instructions.
Security Measures
We implement comprehensive technical and organizational security measures to protect personal information against unauthorized access, alteration, or destruction. Our security program includes network encryption protocols, regular vulnerability assessments, strict access controls, and employee training on data protection best practices. We maintain incident response procedures to address potential security breaches and will notify affected parties where required by law.
Individual Rights
Individuals whose personal data we process may exercise certain rights under applicable privacy laws. These rights may include requesting access to their information, seeking correction of inaccurate data, requesting deletion under specific circumstances, and objecting to particular processing activities. We have established procedures to handle such requests in accordance with legal requirements, typically responding within thirty days of receipt. Requests should be submitted to our designated Data Protection Officer through the contact information provided in this policy.
Cookies and Tracking Technologies
Our website employs various technologies to enhance user experience and analyze site performance. Essential cookies are used for basic functionality and security purposes, while analytics cookies help us understand how visitors interact with our site. Marketing cookies are only deployed with explicit user consent. Visitors can manage cookie preferences through their browser settings or our cookie consent tool.
Policy Updates and Notifications
We periodically review and update this Privacy Policy to reflect changes in our practices or legal obligations. Material changes will be communicated to affected clients through email notifications at least thirty days prior to implementation. Continued use of our services following such notifications constitutes acceptance of the revised policy.
Contact Information
For questions or concerns regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at info@westernmasshosting.com or by mail at:
Western Mass Hosting 22 Orlando. St., Feeding Hills, MA 01030.
We take all privacy-related inquiries seriously and will respond promptly to legitimate requests. For clients with specific data processing agreements, please reference your contract for any additional terms that may apply to our handling of your data.
